Araiza Small Engine

Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned (used parts, equipment, electrical parts). We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Used item
Broken Item
Garden Equipment (new or used)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Used items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds

Inspection Process: Because small engine equipment and replacement parts require strict quality control, every return undergoes a quick inspection by our shop technicians upon delivery. We check that the item remains uninstalled, unrun, undamaged, and complete in its original packaging.
Restocking Fee: In accordance with our standard online return policy, returns are subject to a [30]% restocking fee. This covers administrative processing, inventory verification, repackaging, and restocking specialized parts back into our system. The fee will simply be deducted from your final credit amount.
Refund Timeline: Once our team completes the physical inspection (usually within 1 to 2 business days of arrival at our shop), we will issue your refund directly to your original payment method. Depending on your credit card company or banking institution, funds typically reflect in your account within 3 to 5 business days after issuance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {araizasmallengine@yahoo.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {araizasmallengine@yahoo.com} and send your item to: {1778 Austin Hwy. San Antonio,Tx.78218}.

Shipping returns

To return your product, you should mail your product to: {1778 Austin Hwy, San Antonio, Tx. 78218}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.